James Fisher aims to understand and adapt to the changing needs of our customers and suppliers, while anticipating their future requirements and supporting their sustainability efforts.

In doing so and with the support of our supply chain, we can identify products and services to support them. We aim to establish trust-based relationships and deliver on shared goals by:

• Developing solutions and offerings that address current and anticipated customer needs
• Ensuring customers and suppliers share our values and are committed to operating responsibly
• Exceeding customer and supplier expectations for safety and integrity
• Supporting our customers in achieving their sustainability targets and influence our suppliers to set targets of their own

Our highly skilled personnel, innovative culture and unparalleled experience enables us to support customers operating in some of the most demanding and technically challenging environments, leveraging our diverse capabilities to deliver strong marine services and specialist engineering expertise.

James Fisher aims to build stronger customer relationships to better understand and resolve pain points, and foster collaboration towards value creation and shared success.

Our suppliers are a critical element for sustainable growth and long-term resilience, enabling the Group to meet its current and ongoing customer expectations. We also recognise the importance of enhancing our contribution to help our suppliers meet their own sustainability ambitions.

Strong leadership is central to achieving supply chain excellence. As part of the Group's restructuring and our commitment to standardising best practices, strengthening supplier supplier engagement and ensuring a resilient supply chain, a Head of Group Supply Chain (SC) function is now established.

• Innovation and problem solving
• High quality products and services
• Trusted relationships
• Social and environmental impacts
• Payment practices
• Supply chain resilience

• A Chief Digital Officer was appointed and a new Chief Technology Officer role was created and appointed in January 2024
• A Supplier Code of Ethics was re-developed to align with our Sustainability Strategy
• Through the re-appointment of a Head of Group Supply Chain, we identified synergies and other benefits of procurement coordination and standardisation between Group businesses